At The Apparel Wholesalers, we are committed to providing high-quality products and ensuring customer satisfaction. To support this commitment, we offer a comprehensive warranty on our merchandise.
Warranty Coverage
Duration: Our warranty covers all products for a period of 1 year from the date of purchase.
Scope: This warranty covers manufacturing defects in materials and workmanship under normal use.
What Is Covered
Seams: Any defects in the stitching or seams.
Fabric: Issues with fabric quality, such as tears or fraying that occur under normal use.
Zippers and Fasteners: Malfunctioning zippers, buttons, or other fasteners.
What Is Not Covered
Wear and Tear: Damage due to normal wear and tear, misuse, or neglect.
Alterations: Any modifications or alterations made to the product by the customer.
Improper Care: Damage caused by improper care or washing contrary to the care instructions provided.
Accidental Damage: Damage resulting from accidents, such as spills, stains, or exposure to extreme conditions.
How to Make a Warranty Claim
Contact Customer Service: Reach out to our customer service team at [email or phone number] to initiate a warranty claim. Please provide your order number, a description of the defect, and any relevant photos.
Warranty Authorization: If your claim is approved, you will receive a Warranty Authorization Number (WAN) and instructions on how to return the item.
Return the Item: Ship the defective item back to us using the instructions provided. Ensure the item is securely packed and include the WAN.
Resolution Options
Repair: If feasible, we will repair the defective item.
Replacement: If the item cannot be repaired, we will replace it with the same item or a comparable item if the original is no longer available.
Refund: If neither repair nor replacement is possible, we will issue a refund for the purchase price.
Shipping Costs
Within Warranty Period: The Apparel Wholesalers will cover the cost of shipping for any items repaired or replaced under warranty.
Outside Warranty Period: Customers are responsible for shipping costs for items returned after the warranty period or items not covered by the warranty.
Limitations
This warranty is non-transferable and applies only to the original purchaser. The Apparel Wholesalers reserves the right to determine whether the damage is due to a manufacturing defect or not.
Contact Us
If you have any questions or need further assistance, please reach out to our customer service team at:
Email: [your email address]
Phone: [your phone number]
Business Hours: [your business hours]
Thank you for choosing The Apparel Wholesalers. We are dedicated to ensuring your satisfaction and look forward to serving you.
Crafted to your specifications, our custom sports wear blends style and performance seamlessly. Flaunt your team spirit with personalized designs engineered for comfort and durability.
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